HomeReservation conditions

Reservation conditions

Reservation conditions for Artika Natura


1. General

Artika Natura is a naturist suite & spa resort located in Maspalomas, Gran Canaria.


The reservation and cancellation conditions can be found in the booking conditions. In addition, here you can also find the Covid-19 measures regarding to reservations.


By completing the reservation, you agree to the general terms and conditions and the reservation conditions.


1.1 Check-in & check-out times

You can check in from 2 p.m. on the day of arrival.

You must check out before 11.00 a.m. on the day of departure.


If you arrive between 7:00 p.m. and 8:00 a.m. outside reception opening times, your room can only be booked in combination with an airport transfer. The driver will then give you the keys.


1.2 Room preference

We will always take care of your special inquiries and / or requests. However, a request is not a guarantee, this always depends on the availability of the room. We never give a guarantee in advance for preferred vieuw or special room numbers.


1.3 Minimum age

Artika Natura is only accessible to adults. The minimum age for guests is 18 years. Children and young people under the age of 18 are not permitted.


2. Booking conditions

For your convenience and to confirm your reservation immediately, we kindly ask that payments are made at the time of booking.


2.1 Flex rate reservation

At the time of booking you pay 100% of the total reservation. For bookings with the flex rate, adjustments to the reservation are allowed subject to availability.

Would you like to change the arrival date of a flex rate reservation?

This is possible under conditions of availability, in a future period of up to 8 months.

For a reservation with an arrival more than 6 weeks in the future, the administration costs for changes are €85.

If you make a reservation less than 6 weeks before arrival, this will be considered a cancellation and will be treated according to the cancellation policy.


2.2 Non Refundable reservation

If you choose the Non Refundable rate you pay 100% of the total reservation at the time of booking.


3. Cancellation policy

3.1 Flex Rate

If you wish to cancel your accommodation booked with a flex rate, the following conditions apply:

  • If you cancel more than 43 days before arrival, 90% of the total booking will be refunded.

  • If you cancel between 42 and 31 days before arrival, 70% of the total booking will be refunded.

  • If you cancel between 30 and 22 days before arrival, 50% of the total booking will be refunded.

  • If you cancel between 21 and 16 days before arrival, 20% of the total booking will be refunded.

  • If you cancel between 15 and 0 days before arrival, no refund will be granted.

  • In case of a "No Show," no refund will be granted.

The day before arrival is counted as 0 days before arrival.


3.2 Non-Refundable rate

Cancellation or changes are not possible with a reservation with the Non Refundable rate. You are not entitled to a refund when canceling or changing a booking with the Non Refundable rate.


3.3 General information relating to each reservation

No exceptions to the cancellation conditions are possible. We advise you to take out cancellation insurance that also insures against natural disasters, transport strikes, etc.

Once you have made a booking, there is no (legal) reflection period and you can no longer cancel or change free of charge, because you are entering into a final agreement.

Your payment is processed via a secure connection to ensure the confidentiality and security of your financial data.
We will then ensure correct handling together with your bank/credit card organization.
Your bank or credit card will be charged when you make the payment.

Note: In the event that the hotel / resort has to cancel your booking for reasons of force majeure, provided that the circumstances are beyond the control of the hotel / resort, are unusual or unpredictable and the consequences of which could not be avoided despite the occurrence, we cannot assume any responsability.

With due care, the reservation will be canceled without the customer being entitled to any compensation. This case will always be communicated by email via our booking system, the same to be used to confirm the reservation.

Important Notes

Artika Natura excludes liability for damages that you could have insured yourself against (for example, by obtaining travel and/or cancellation insurance or health insurance) and for damages suffered in the course of carrying out a profession or business. This includes damages due to missing connections and/or not arriving at the accommodation on time, or if you have not emailed flight details for a booked transfer service at least 48 hours before arrival.

Cancellations sent on non-working days are deemed to be received by the accommodation on the next working day. Cancellations outside office hours but on working days before opening hours are deemed to be received by the accommodation on that working day. Cancellations outside office hours after closing time are deemed to be received by the accommodation on the next working day. Cancellations on (local) public holidays are deemed to be received by the accommodation on the next working day.

The agreement between you and us, whereby we as the accommodation provider bind ourselves to provide services in the field of accommodation.

Working days/office hours: Monday to Friday from 10:00 am to 3:00 pm, local time, except for recognized holidays in Gran Canaria and San Bartolomé de Tirajana.


Our offer states that Wifi is available at the destination. However, please be aware that the constant operation and speed of wireless internet in Gran Canaria may differ from what you are accustomed to and is not guaranteed.


Artika Natura by Star Resorts Canarias sl   Cif.:  B76128230  I   Calle Irlanda 9 Puerta A 35100 Playa del Ingles  I Gran Canaria